Cookie Policy

Riviera River Cruises’ Cookie Policy

Use of cookies

To make full use of the personalised features of our website, your computer, tablet or mobile phone needs to accept Cookies, as we can only provide you with certain personalised features of our website by using Cookies.

We use cookies for the following reasons:

(i) To estimate our audience size and patterns;

(ii) To ensure that you are not asked to register twice; and

(iii) To track navigation around our website in order to improve its usability.

Cookies are small text files containing information sent by a web server to a web browser, and stored on your computer, tablet or mobile phone when you visit certain web pages. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

“Session cookies” keep track of you while you navigate our website and will be deleted from your computer when you close your browser. “Persistent cookies” enable our website to recognise you when you visit, and they remain stored on your computer until deleted, or until they reach a specified expiry date. We use both “session” and “persistent” cookies on our website. Find out more about cookies here: https://www.aboutcookies.org/

We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated is used to create reports about the use of our website. Find out more here: http://www.google.co.uk/intl/en/policies/privacy/. You will have to select “Analytics Cookies” from our Cookie Settings Pop-up.

Cookies do not store sensitive information (for example, your name, address or payment details); they simply hold the 'key' which, once you have logged in to a Website, is associated with this information. However, if you prefer to restrict, block or delete Cookies from our website, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's manual) to learn how to change your Cookie preferences. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies. Blocking all cookies can have a negative impact upon the usability of many websites, including our website.

Third Party cookies

When you visit Riviera River Cruises’ website you may encounter some Cookies that are not related to our website or company. If you go on to a web page that contains embedded content, for example from YouTube or Google Maps, you may be sent Cookies from these websites. If you 'share' our website content with friends through social networks – such as Facebook and Twitter - you may be sent Cookies from these websites. As we have no control over these Cookies, we recommend you check the third-party websites for more information about their Cookies and how to manage them. You will have to select “You Tube/Video/Google Maps Cookies" from our Cookie Settings Pop-up.

To learn more about the Cookies on your device set by other companies, and opt out of them if you wish, please see the Network Advertising Initiative website. Find out more here: www.networkadvertising.org/choices/

Riviera River Cruises cookies

Here is a list of the main Cookies used by Riviera Travel’s website, and what they are used for. Riviera River Cruises acknowledges that not all purposes, third-parties, categories and durations have been identified. Should you wish to gather more information, please contact DataProtectionOffice@rivieratravel.co.uk

Name of Cookie	Purpose and Third-Party Providers	Category and Duration
_cf_bm	This cookie distinguishes between human and and bots. This is beneficial for the website in order to make valid reports on the use of our website Hubspot.com	Necessary 1 day
_cf_bm	This cookie distinguishes between human and and bots. This is beneficial for the website in order to make valid reports on the use of our website vimeo.com	Necessary 1 day
nlbi_#	Used to ensure website security and fraud detection	Necessary Session
PHPSESSID	Preserves user session rate across page requests	Necessary Session
test_cookie	Used to check is the user’s browser supports cookies	Necessary 1 day
visid_incap_#	Preserves users states across page requests	Necessary 1 year
incap_ses_#	Preserves users states across page requests	Necessary 1 year
_@@lc_auth_token:10434997	Identifies the visitors across devices and visits, in order to optimise the chat-box function on the website secure.livechatinc.com	Preferences Persistent
_lc_cid	Necessary for the functionality of the website’s chat-box function accounts.livechatinc.com	Preferences 2 years
#:state	Necessary for the functionality of the website’s chat-box function accounts.livechatinc.com	Preferences Persistent
_lc-cst	Necessary for the functionality of the website’s chat-box function accounts.livechatinc.com	Preferences 399 days
_oauth_redirect_detector	Allows the website to recognise the visitor, in order to optimise the chat-box functionality accounts.livechatinc.com	Preferences 1 day
side_storage_#	Necessary for the functionality of the websites chat-box function secure.livechatinc.com	Preferences Persistent
_hssc	Identifies if the cookie data needs to be updated in the visitors browser	Statistics 1 day
_hssrc	Used to recognise the visitor's browser upon re-entry	Statistics Session
_hstc	Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes	Statistics 179 days
_ga	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	Statistics 399 Days
_ga_#	Used by Google Analytics to collect data on the number of times a user has visited the website as week as dates for the first and most recent visit	Statistics 399 Days
_gat	Used by Google Analytics to throttle request rate	Statistics 1 day
_gid	Registers a unique ID that is used to generate statistical data on how the visitor uses the website	Statistics 1 day
hubspotutk	Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes	Statistics 179 days
ub-emb-id	Enables the website to make variations on their landing page. This is used to minimise bounce rates which means that fewer user leave the page immediately	Statistics Persistent
_livechat_has_visited	Identifies the visitor across devices and visits, in order to optimise the chat-box function on the website secure.livechatinc,com	Statistics Persistent
Sp	Resisters statistical data on users’ behaviour on the website. Used for internal analytics by the website operator skynet.reevo.com	Statistics 1 year
_utmvc	Collects information on user behaviour on multiple websites. This information is used in order to optimise the relevance of advertisement on the website	Marketing 1 day
ads/ga-audiences	Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites google.com	Marketing Session
_glc_au	Uses google adsense for experimenting with advertisement efficiency across websites using their services google.com	Marketing 3 months
snowplowOutQueue_#_post2	Pres : Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location , in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.	Marketing Persistent
_ptq.gif	Sends data to the hubspot marketing platform about visitors device and bahaviour. Tracks the visitor across devices and marketing channels hubspot.com	Marketing Session
IDE	Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user doubleclick.net	Marketing 1 year
outbrain_cid_fetch	Collect data on the users navigation behaviour on the website. This is used to compile statistical reports and heat maps for the website owner google.com	Marketing 1 day
unifiedPixel	Collect data on the users navigation behaviour on the website. This is used to compile statistical reports and heat maps for the website owner adnxs.com	Marketing 3 months
_safari_api_poll		Unclassified 5 days
seenSearchHintTooltip		Unclassified 6 Days
reevoo_sp_id.9c54	Reevoo	Unclassified 399 days
reevoo_sp_ses.9c54	Reevoo	Unclassified 1 day
reevoo_test.#	Reevoo	Unclassified Session

Managing cookies

To make full use of the Riviera River Cruises website requires the use of cookies to be enabled. Should you wish to disable cookies however, you can use your browser settings to accept or reject new cookies and to delete existing ones. You can also set your browser to notify you each time new cookies are placed on your computer or other devices.

Detailed information about managing cookies can be found on the All About Cookies and Your Online Choices websites.

How to check if cookies are enabled on:

IOS Safari

Tap on the 'Settings' application from your home screen.
Find and tap on the 'Safari' menu item.
Under the 'Privacy & Security' section tap on the 'Block cookies' menu item.
Select any option other than 'Always block'.

Android internet browsers

Tap on the 'Settings' application from your home screen or under 'Apps'.
Under the 'Device' section tap on the 'Applications' menu item.
Find and tap the 'Internet' menu item.
Find and tap the 'Privacy' menu item. Enable 'Accept cookies'.

All other browsers

Please consult your online Help files.

Last updated: January 2023